|
|
|
|
 |
What We Do
Helpdex set out to design simple yet effective solutions that don’t need to take-up time being managed, don’t need a four day course for staff who weren’t employed to look after the technology. |
It would also have to be reasonably priced.
One price fits all. Call Collex costs the same whether you install it on a small peer to peer network and 2 Extensions or on a multi-site Wide Area Network with hundreds of extensions, allowing the remote monitoring of all sites on the WAN from a central point, but also allowing key personnel access to their own department or site statistics.
We believe that Call Collex will bring call reporting to any business.
|
|
 |
Call Collex V2
HelpdeXs’ Call Collex , is a web-based call logging software package designed to provide owners of business telephone systems with a user-friendly Call Management system which is both simple to deploy and manage on a Local or Wide Area Network [LAN/WAN].
Extension and Department billing plus many standard reports provide valuable statistical analysis on call trends, most expensive calls, most popular numbers, Trunk line utilisation by hour and Cost Centre call statistics. We believe that compared with other Call Reporting solutions, Call ColleX provides better value for money than any other offering on the market today. |
| |
|
Call Collex Recording Edition
Helpdex has extended the great features of Call Collex to include Call Recording Edition. This means as well as providing detailed information of telephone call trends, we can now provide a cost effective Call Recording solution as well.
 |
Fully itemised details of recordings |
|
Supports up to 60 ISDN30 and Analogue Lines |
|
Secure access to recordings |
|
Fully web based Management |
|
The Most cost effective solution on the market |
|
 |
Helpdex Support Desk system
Our very first offering ‘Support Desk’ is a bespoke Project and Accounting control system. Perfect for small to medium businesses who are in the market offering a Support Desk function passing job notes to engineers in the field and managing customer site visits. Support Desk will aid in managing job requests from the first call to the point of invoicing or job close-off. It enables support staff, engineers and customers to monitor the job from start to finish.
|
Fully web based hosted system |
|
Create multiple SLA's for your customers |
|
Advise of job changes by Email and SMS |
|
Customers can create their own jobs |
|
A low cost scalable solution for SME support enterprises |
|
|
|
| Copyright © 2006 Helpdex Software Solutions. All Rights Reserved |